Repair and Warranty

Repairs

Steradian Laser Tag offers a 2 year parts and labor warranty on our products. If your equipment has an issue, please contact us at sales@steradiantech.com or call us at 1 (765) 420-9201. We will help figure out what is wrong!

Warranty Repairs

If we determine that the failure is a factory defect, we will issue you an RMA (Return Merchandise Authorization) form, for you to fill out and include with the equipment you are returning. When we receive the equipment, we will repair or replace the defective part and ship it back to you free of charge.

Non-Warranty Repairs

If the failure is determined to not be covered under warranty (e.g. run over by a car, cable repeatedly kinked or wrapped to tightly), we will send you an RMA form. Fill it out and return it with the broken equipment. Tell us if you just want it repaired ASAP, or if you want an estimate (delays repair due to back and forth communication).

Shipping Address

sales@steradiantech.com
Tel: +1 (765) 420-9201
Steradian Technologies, LLC
643 Ferry Street
Lafayette, IN 47901

Full Long Boring Warranty Statement

Steradian Technologies, LLC products carry a limited 2 year parts and labor warranty against defects in materials or workmanship. We will repair or replace (at our discretion) the defective unit without charge for the parts or labor if the unit is returned to Steradian Technologies, LLC within the warranty period. This warranty does not cover damages caused by improper care, handling or use. Shipping costs are not covered by this warranty.

This limited warranty covers all defects encountered in normal use of the Product and does not apply in the following cases:

a) Loss of or damage to the Product due to abuse, neglect, mishandling, improper handing by you, alteration, accident, electrical current fluctuations, improper use, failure to follow operating or maintenance instructions in or environmental conditions prescribed in, Steradian Technologies, LLC user’s manual or other documentation, or services performed by someone other than a Steradian Technologies, LLC repair facility. Without limiting the foregoing, dropping the Product, scratches, and abrasions will be presumed to have resulted from misuse, abuse or failure to operate the Product as set forth in the user’s manual or other documentation for the Product.

b) Use or parts or supplies (other than those sold by Steradian Technologies, LLC) that cause damage to the Product or cause abnormally frequent service calls or service problems.

c) If the Product has had its serial number or dating defaced, altered or removed.

Steradian Technologies, LLC shall not be liable for loss of revenues or profits, inconvenience, expense for substitute equipment or service, storage charges, loss, or any other special, incidental or consequential damages caused by the use, misuse, or inability to use the product regardless of the legal theory on which the claim is based, and even if Steradian Technologies LLC has been advised of the possibility of such damages. Nor shall recovery of any kind against Steradian Technologies LLC be greater in amount than the purchase price of the product causing the alleged damage. Without limiting the foregoing, you assume all risk and liability for loss, damage or injury to you and your property and to others and their property arising out of the possession, use, misuse or inability to use the product sold by Steradian Technologies LLC not caused solely and directly by the negligence of Steradian Technologies LLC. This limited warranty shall not extend to anyone other than the original purchaser of the product, and states your exclusive remedy.